Customer should contact their Rollease Acmeda/Texstyle USA Customer Service Representative or Sales Manager to initiate the process.
You have 60 days from the date of invoice to notify Rollease Acmeda/Texstyle USA Customer Service of any potential returns. Returns reported after 60 days are solely at our discretion. Once approved, you will be provided with a Return Goods Authorization (RGA) number. The return must be shipped back to us within 21 days.
If the return is due to a mistake or quality issue on our part, no restocking fee will be charged; otherwise our normal restock for returns is 15%. For fabric returns, we will only accept returns for cut fabric if greater than 12 LY and we will apply a 25% restock fee on returns of cut yardage.
If the return is due to a mistake or quality issue on our part, Rollease Acmeda/Texstyle USA will provide return shipping labels (for smaller returns) or return bills of lading (for larger returns). These will be sent to you via email from our shipping department. Simply print the label(s) received with your RGA (Return Goods Authorization) and attach it to the package to be returned. All products must be in original boxes with Return Goods Authorization number marked on the boxes.
For material that needs to be sent back by common carrier truck, you will have the option to schedule the pick-up when you are ready, or Rollease Acmeda/Texstyle USA will schedule it for you as noted above.
When your return is received, it will be processed within 3 business days under normal circumstances.
Any credit due on the return will be expedited through our financial department. The credit will be applied to your account and a credit memo will be mailed to you.